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nexa-voice-bar{0%,to{transform:scaleY(.4)}50%{transform:scaleY(1)}}.nexa-voice-time{font-size:11px;color:#ef4444;font-weight:600;font-variant-numeric:tabular-nums;flex-shrink:0}.nexa-voice-text{font-size:11px;color:#991b1b;flex:1;font-style:italic;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.nexa-chat.is-dark .nexa-voice-indicator{background:#2a1414}.nexa-chat.is-dark .nexa-voice-text{color:#fca5a5}.nexa-chart-wrap{background:#fbfbfd;border:1px solid #f0f0f4;border-radius:12px;padding:16px 18px;margin-top:8px}.nexa-chart-label{font-size:11px;font-weight:600;color:#9ca3af;text-transform:uppercase;letter-spacing:.04em;margin:0 0 10px}.nexa-chips{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}.nexa-chip{background:#5046e514;border:1px solid rgb(80 70 229 / .18);color:var(--nexa-accent);font-size:12px;padding:5px 12px;border-radius:20px;cursor:pointer;transition:all .18s;white-space:nowrap;max-width:100%}.nexa-chip:hover{background:#5046e529;border-color:var(--nexa-accent)}.nexa-whatsapp-btn{display:flex;align-items:center;gap:6px;background:#25d366;color:#fff;font-size:12px;font-weight:600;padding:7px 14px;border-radius:20px;text-decoration:none;width:-moz-fit-content;width:fit-content;margin:6px auto 2px;transition:opacity .18s}.nexa-whatsapp-btn:hover{opacity:.88;color:#fff}.nexa-escalation-banner{background:#fffbeb;border:1px solid #fde68a;border-radius:10px;padding:10px 14px;font-size:12px;color:#92400e;display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin:6px 0}.nexa-escalation-link{color:#d97706;font-weight:700;text-decoration:none;white-space:nowrap}.nexa-escalation-link:hover{text-decoration:underline}.nexa-csat{display:flex;align-items:center;gap:10px;padding:10px 14px;background:var(--nexa-surface,#fff);border-top:1px solid #edeef3;font-size:12px;color:#6b6b7d}.nexa-csat-stars{display:flex;gap:3px}.nexa-csat-star{background:none;border:none;font-size:22px;color:#d1d5db;cursor:pointer;padding:0;transition:color .15s;line-height:1}.nexa-csat-star.active,.nexa-csat-star:hover{color:#f59e0b}.nexa-csat-thanks{padding:8px 14px;font-size:12px;color:#6b6b7d;text-align:center;background:#fff;border-top:1px solid #edeef3}.nexa-offline-banner{display:flex;align-items:center;gap:7px;background:#f8fafc;border-bottom:1px solid #edeef3;padding:8px 14px;font-size:12px;color:#64748b}.nexa-offline-dot{width:7px;height:7px;border-radius:50%;background:#94a3b8;flex-shrink:0}.nexa-online-dot{background:#22c55e}.nexa-departments{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;padding:32px 20px;flex:1}.nexa-dept-title{font-weight:600;color:#1c1c26;margin:0 0 8px;font-size:15px}.nexa-dept-btn{width:100%;max-width:260px;padding:12px 20px;border-radius:12px;border:2px solid #e7e7ef;background:#fff;color:#1c1c26;font-size:14px;font-weight:500;cursor:pointer;transition:all .18s;text-align:left}.nexa-dept-btn:hover{border-color:var(--nexa-accent);color:var(--nexa-accent);background:#5046e50d}.nexa-chat.is-dark .nexa-dept-btn{background:#22222c;border-color:#33333f;color:#eee}.nexa-chat.is-dark .nexa-dept-title{color:#eee}.nexa-chat.is-dark .nexa-csat,.nexa-chat.is-dark .nexa-csat-thanks{background:#16161d;border-color:#2a2a34;color:#a8a8b8}.nexa-chat.is-dark .nexa-offline-banner{background:#16161d;border-color:#2a2a34;color:#94a3b8}